Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Online Casinos. Most messages we get fall into a few groups: a bonus term that reads differently on the casino's own site, a withdrawal that has stalled, a question about whether a brand is available in a particular state, or a correction to something we published. Below you will find how to contact us, what we can realistically help with, and where a complaint needs to go instead of to us.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and a person reads it — we do not run a phone line, a live chat window or social media accounts, and we do not have access to any casino's customer accounts.
To get a useful reply first time, include:
- The casino and the page you are asking about, so we know which review or guide to check.
- The exact wording you are querying, copied from the casino's terms if possible, plus the date you saw it. Promotions change often and a dated quote settles most disagreements quickly.
- Your state, if the question is about availability. Legal online casino access in the US is decided state by state, and the answer for one reader is frequently wrong for another.
- What you want from us — a correction, an explanation, or a pointer to the right regulator or support service.
Please do not send screenshots of bank statements, government ID, account passwords or full card numbers. We have no reason to see them and no need to hold them.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Explain how a wagering requirement, maximum bonus bet or cashout cap works in plain terms | Alter, extend or reinstate any bonus on your account |
| Correct or update something we published, and say when it changed | Release a withheld withdrawal or overturn a casino's KYC decision |
| Point you to the regulator, ADR service or support organization that handles your issue | Act as an adjudicator between you and an operator |
| Take reports that a listed brand is not behaving as our page describes | Confirm that any casino is safe, or that a payout will be made |
| Answer general questions about payment methods, RTP, volatility or live dealer formats | Give legal, tax or financial advice, or confirm your state's law for you |
How our listings are funded, and what that means for your message
We may earn a commission when a reader signs up with a brand listed on this site. That relationship does not decide rank order or editorial ratings, and it does not decide whether we publish a criticism or a correction. If you are writing to tell us a listed operator behaved badly, the commercial link is not a reason we will ignore you — it is a reason we need to know.
Our ratings are our own editorial scores based on documented research into published terms, licensing information, payment options and game libraries. They are not customer satisfaction surveys, and we do not present them as such. No member of the team plays, deposits or withdraws to produce them.
Questions about specific listed offers
A large share of the mail we get is about headline bonus figures. The number on a card is the ceiling, not the expected outcome, and the conditions attached are where the real difference sits. Three examples from the brands we currently list:
Raging Bull — 410% up to $10,000 plus 50 free spins
It sits at the top of our list because the advertised match percentage and cash ceiling are the largest headline combination among the operators we cover, and it pairs that with a free spins component rather than a match alone. Readers usually contact us because the $10,000 figure is not what they received. That number is the maximum across a qualifying deposit at the stated match rate, so reaching it requires a deposit far larger than most players make, and the spins are tied to specific titles. The limitation worth stating plainly: a 410% match carries playthrough, and the higher the match, the more turnover has to happen before anything converts to withdrawable cash. Check the wagering multiple, the maximum bet allowed while a bonus is active, and the expiry window before you deposit.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason to Raging Bull: the match is modest, but it is advertised without a wagering requirement. For readers who have been burned by playthrough math, that structure is often the more useful one, because there is nothing to clear before a balance behaves like cash. The trade-off is scale — a 101% match will not produce the kind of balance a 400%-plus offer advertises. "No wagering" also does not mean "no conditions": minimum deposit, game eligibility, maximum conversion and expiry can all still apply, and those are the terms to read before you judge it against a bigger number.
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
We include it because the spins are tied to a named title rather than left vague, which makes the offer easier to evaluate than a generic spins allocation. The 375% match is large without being the largest, and the bonus leans toward slot play. The limitation: spins restricted to one game suit you only if you want to play that game, and bonuses weighted toward slots typically contribute little or nothing when played on blackjack, roulette or baccarat. If table games are what you actually play, a slots-heavy welcome package is worth less to you than the percentage suggests.
Where the rest sit
Uptown Aces advertises 600% for new players — the highest headline percentage on our list — while BetUS lists 200% up to $4,000, Slots and Casino lists 500% up to $2,500 across three deposits, and Bets.FM advertises 225% up to 1 BTC plus 225 free spins. Card Crush, Zumba Cards and Amazon Jackpots run reward structures built on coins, cards and sweeps currency rather than straight cash matches, which makes them a different product to compare, not a better or worse one. If you want us to explain any of these side by side, ask and say what you play.
Money questions we are asked most
We cannot see your account, but we can explain the mechanics. Points to raise in your email if any of these are your issue:
- Minimum deposit — most welcome offers set a floor, and depositing below it usually voids the bonus rather than scaling it down.
- Deposit methods — debit cards, some credit cards, ACH bank transfer, wire transfer, e-wallets and prepaid options are all used by US-facing sites, but availability varies by operator and by state. PayPal is offered by some state-regulated casinos and not by others. Verify on the cashier page before you commit.
- Payment fees — card issuers may treat a gambling deposit as a cash advance, which carries its own fee and interest from day one. That charge comes from your bank, not the casino.
- Withdrawal timing and limits — expect a pending or review period before funds are sent, then the processing time of the method itself. Minimum withdrawal amounts, per-transaction caps and weekly or monthly limits all appear in operator terms and differ widely.
- Cashout caps on bonus winnings — a bonus can be subject to a maximum conversion, meaning winnings above a stated figure are removed even after wagering is met.
If your issue is a withheld withdrawal or a KYC hold
Take these steps in order. We can help you understand the process, but we cannot shortcut it.
- Complete identity verification fully — photo ID, proof of address and, where requested, proof that the payment method belongs to you. Source-of-funds checks are normal at larger amounts and are a legal obligation for licensed operators, not an obstruction tactic.
- Put your complaint to the casino in writing through its official support channel and keep the reference number. Most operators publish a formal complaints procedure with defined stages.
- If it is unresolved, escalate to the regulator that licenses the operator. For state-regulated casinos in the US that is the state gaming authority — for example a state gaming commission or division of gaming enforcement — and their contact details are published on their own websites.
- Tell us what happened. We cannot force an outcome, but a documented pattern affects what we publish about a brand.
What is on offer, and what else these operators run
The brands we cover generally combine slot libraries — including progressive jackpot titles — with table games such as blackjack, roulette and baccarat, plus live dealer rooms streamed with a human croupier. Games run on random number generators, and published return-to-player figures and volatility ratings describe long-run averages, not what will happen in a session. Several of the same operators also run sportsbooks, poker rooms or racebooks alongside the casino. Those are separate products with separate rules: sports bonuses usually have their own rollover terms, and casino bonus funds typically cannot be used on sports markets. BetUS, for instance, is known primarily as a sports-led brand with a casino attached, so read which product a promotion applies to before you opt in. Mobile play is usually through a browser or a dedicated app, and game availability sometimes differs between the two.
Legality, age and eligibility in the US
Online casino gambling is regulated at state level in the United States, not by a single national licence. A handful of states license real-money online casinos; many do not, and some permit sweepstakes or social casino models instead. Federal law addresses matters such as interstate wire transmission, but it is your state that determines whether a real-money online casino may legally serve you. Accepting players from a state is not the same as being authorized to operate there — the two are frequently confused, and the difference matters if a dispute ever arises, because an unlicensed operator has no state regulator you can escalate to.
You must be 21 or older to use the casinos we list, and you must be physically located where play is permitted; licensed sites use geolocation to enforce that. Nothing on this site is legal advice, and we will not tell you that a specific brand is lawful for you to use. If your state's position is unclear, check with your state gaming authority. Readers looking at offshore-facing options may also want our page on casinos that operate outside GamStop restrictions for context on how unregulated markets differ.
If gambling has stopped being fun
If you are writing because you are struggling, say so in the first line and we will reply with support options rather than casino information. Licensed operators must offer deposit limits, loss limits, session reminders and self-exclusion, and state programs allow exclusion across all licensed sites in that state. Blocking software installed on your own devices adds a further layer. Confidential help is available in the US through the National Council on Problem Gambling's 24/7 helpline, 1-800-GAMBLER. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.
What to expect after you write
A real person reviews each message. We aim to reply within two business days, and corrections we accept are updated on the page with the date of the change. Where we cannot verify something, we will say that rather than guess — factual claims on this site are checked against published operator terms and regulator sources, with the most recent review dated Sep 25, 2026.
If you are not sure your question is one for us, send it anyway. A short email is enough, and if the right destination is a regulator, a support service or the casino's own complaints team, we will tell you which and why.